What to do to return or replace the product

  1. Prepare the goods purchased from us for shipment to the address specified in the warranty card.
  2. Fill out the "Application for return/replacement of goods" and put it in the parcel.
  3. Send the goods with the completed application form by Nova Poshta courier service.

We will receive the goods and check the products. If all the conditions are met, we will exchange the goods or refund the money you paid.

The goods returned due to a warranty case must be clean and free of contamination.

 

General terms of return and replacement of goods

You can return/exchange the product within 14 days after purchase. This right is guaranteed by the law on consumer protection. The moment of purchase begins from the moment the buyer receives the goods in the courier service.

The return/replacement of goods is carried out by returning the purchased goods to us with a subsequent refund to the buyer or replacement with another product.

To use this option, please make sure that

  • the product was not used, it was not washed and it has no traces of use (scratches, chips, scuffs, has not been altered, etc;)
  • the goods are fully complete and the integrity of the packaging is not compromised;
  • all labels and markings are intact.
     

Payment for delivery when returning/replacing goods

The cost of delivery of goods for return/replacement is paid by the buyer.

If the reason for the return of the goods is a manufacturing defect, then M-Gear will bear all the costs of shipping the goods. In this case, when sending the goods to a Nova Poshta branch, please indicate that the recipient pays for the parcel by bank transfer.

 

In which cases we have to refuse to return/replace the goods

  • The integrity and safety of the original packaging, etc. is violated.
  • There is mechanical or other damage caused by intentional or negligent actions of the buyer or third parties.
  • Unauthorized disclosure, repair or modification of the product components, or alteration of the product design.

Goods that are not subject to return in accordance with the resolution of the Cabinet of Ministers: underwear and underwear, hosiery.