When you shop in our store, you can be sure that all your rights are respected. In our work, we are guided by the Laws of Ukraine "On Protection of Consumer Rights".

The warranty period for the product is from 2 weeks to 36 months, depending on the product. The warranty is provided by the manufacturer or seller. For seasonal goods, the warranty period is calculated from the beginning of the relevant season.

 

Warranty periods for seasonal goods and footwear:

  • winter assortment - from November 15 to March 15;
  • spring and autumn assortment - from March 15 to May 15, from September 15 to November 15;
  • summer assortment - from May 15 to September 15.

The start date of the warranty period is calculated from the date of receipt of the goods by the buyer. Upon receipt of the goods, carefully inspect them for defects. The warranty is confirmed by the warranty card. Therefore, keep these documents for the entire warranty period.

According to the terms of service, you can eliminate product defects free of charge if they are the fault of the manufacturer. To do this, you must comply with the product's operating instructions.

Free warranty repairs are provided only if the product is found to be defective due to a manufacturing defect. The warranty case elimination period is 14 days from the date of return of the goods to the warehouse.

 

Warranty obligations are canceled in the following cases:

  • the original packaging, hologram, sticker, seal and other elements of the product are damaged;
  • the product has severe mechanical damage caused by any actions of the buyer or third parties;
  • the product was repaired by unauthorized persons;
  • the defects are caused by actions that do not correspond to the scope of this product;
  • the goods are damaged as a result of natural disasters: fire, flood, earthquake, household factors and other situations beyond the seller's control.